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Sightseer
Posts: 3

SD card stuck in wrong slot of new hero 7

I have just opened my new hero 7 and using the (very limited) set up guide that came with it, I have managed to get the sd card stuck. I put the battery in first, then slid the sd card into the slot. Turned out the WRONG slot right next to the correct sd card slot. Serious design fault! Now it won’t budge. Tried tweezers but it is stuck fast. Help please!!
GoPro
Posts: 3,505

Re: SD card stuck in wrong slot of new hero 7

Hi @kevinw6676,

 

It would be best to contact our customer support team via phone or chat.

 

They can help you with that.

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Sightseer
Posts: 3

Re: SD card stuck in wrong slot of new hero 7

Thanks, I am in the U.K. and support is now closed until tomorrow. Very disappointed. Really looking forward to getting set up. This appears to be quite a common fault. I think it is a design issue, and instructions could be a lot clearer. I hope they will be able to help.
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GoPro
Posts: 3,505

Re: SD card stuck in wrong slot of new hero 7

Hi @kevinw6676,

 

Please try to change your country or region to United States - English.

It's located on the upper right hand corner of the screen. 

 

Once you're now on US GoPro Site please try to contact us through chat. 

 

Regards,

-Jay 

Sightseer
Posts: 3

Re: SD card stuck in wrong slot of new hero 7

I am on mobile site and cannot see how to do that? I will ring U.K. number tomorrow.