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Sightseer
Posts: 3

SD card not consistent.

Hi all,

 

So I went riding today and got some great footage. 

I took home my gopro and used an SD card reader to open the files on my Mac. It only showed 1 of the 5 clips that I recorded. There was also 10-15 other clips which I had saved on my SD card. I then put the card back in the camera to see if I could access these other 4 clips on there. On the GoPro, it says that the sd card is empty. Very strange as I can watch other clips on the sd card. That is, it is not empty. 

 

Please help! Thanks :) 

GoPro
Posts: 7,578

Re: SD card not consistent.

This is odd, @snowyboost04548. Which SD card are you using? Is it among the recommended SD cards on this list? Is the camera updated to the latest firmware? Hope to hear back from you. 

Sightseer
Posts: 3

Re: SD card not consistent.

I'm using a Lexar 633x (128GB). I have used it many times before without any issue. 

GoPro
Posts: 7,578

Re: SD card not consistent.

The SD card that you are using is tagged recommended for the HERO4 Silver camera. Try formatting the SD card through any of the methods below: 

This is for testing with new recordings. Make sure that you save your files first prior to formatting the SD card. Let us know how it goes after you format the card. If available, try using a different SD card as well to further isolate the issue. Thanks!

Sightseer
Posts: 3

Re: SD card not consistent.

I really want the footage that is meant to be on there. I guess this isn't possible? 

GoPro
Posts: 7,578

Re: SD card not consistent.

There is one more step that we could try. If you haven't done it yet, you can re-flash camera firmware following Manual Update instructions here . This would require you to use a different SD card for the process itself though, as the Lexar that you are currently using still has the files.  Let us know how it goes.