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Tourist
Posts: 2

SD card error Hero Session

So I started getting NO SD CARD Error— have replaced multiple sandsk extreme 32 gig cards (all worked fine before) and multiple reformats with windows and mac computer... still no luck.. Also, can’t factory reset- all methods I have read failed. HELP!!
GoPro
Posts: 2,442

Re: SD card error Hero Session

[ Edited ]

Hi @flame0807,

 

Typically, ‘SD ERR’ or ‘NO SD’ message on your camera’s LCD screen means that your camera can't properly communicate with the SD card. Make sure that the recommended SD card is fully inserted in the camera. Power on the camera and verify that "NO SD" is still displayed.

 

If the camera still displays "NO SD," format the card using a computer. **NOTE: Ensure that you back up any pictures and/or videos before you proceed any further to prevent loss of footage.

 

If the suggested troubleshooting doesn't resolve the issue you're seeing, there could be a problem with your SD card or an issue with the camera recognizing SD cards. If available, try inserting a secondary SD card in the camera to see if it will recognize a different card and narrow down where the issue is coming from.

 

Hopefully this helps!

 

Ann

Tourist
Posts: 2

Re: SD card error Hero Session

Have tried all of the above- still no luck.....

Highlighted
GoPro
Posts: 3,505

Re: SD card error Hero Session

Hi @flame0807,

 

Check if manual firmware update can solve the problem 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO4-Session

 

Please follow the manual update step on that website. 

 

Regards,

-Jay