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Sightseer
Posts: 2

SD card empty when plugged in

I have tried to connect my GoPro Hero 5 to my Macbook via a cable and when connected, the camera is recognised yet it says the SD card is empty and has no option where 'import files' shoud be. It recognises a camera is there but not any details about it, also I have tried using different USB ports etc.

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GoPro
Posts: 6,097

Re: SD card empty when plugged in

 

Hi @sct98,

 

What SD card brand and model are you using?

 

It might be due to SD card incompatibility. 

 

Try to use SD card adapter instead. 

 

 

 

Regards,

-Jay 

Highlighted
Sightseer
Posts: 2

Re: SD card empty when plugged in

Hi Jay, 

 

It is a SanDisk Extreme 64GB Micro SD. I will try using an Adapter aswell and see if that works.

 

Thanks

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GoPro
Posts: 6,097

Re: SD card empty when plugged in

 

Hi @sct98,

 

Sure, please let us know. 

 

If the SD card is recognized there might be some settings that is affected. 

We'll check on possible solutions. 

 

Regards,

-Jay