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Sightseer
Posts: 1

SD card burnt as soon as I inserted it in a recently purchased Go Pro 7 Black

I recently purchased Go Pro 7 Black. As soon a so inserted my SD Card in the slot, it smelled like something was burning so I checked only to find out that my SD Card was burnt. I have no idea what happened?
GoPro
Posts: 3,195

Re: SD card burnt as soon as I inserted it in a recently purchased Go Pro 7 Black

@livelyearl, sorry to hear about what happened. This is an uncommon occurrence in a GoPro camera. We'd like to gather more details and take a look at what happened to see how we can help. Please contact our Support team so they can assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. Have a photo of the camera and SD card ready for any information that they may need. Thanks!