09-03-2019 11:38 AM
09-03-2019 12:14 PM
@livelyearl, sorry to hear about what happened. This is an uncommon occurrence in a GoPro camera. We'd like to gather more details and take a look at what happened to see how we can help. Please contact our Support team so they can assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. Have a photo of the camera and SD card ready for any information that they may need. Thanks!