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Tourist
Posts: 2
Accepted Solution

SD Error after Update to new version and connecting with iPad

Hello, everyone!

A month ago I have both a brand new GoPro Hero Session 5 and Kingston MicroSDHC 64GB Action Camera Class 10 UHS-I U3.
Photo, Video, Video 4K - everything is great. 
But, after update to new version firmware, I observe one problem.
After using a camera (taking photos, videos) and successfully connecting to iPad Mini through GoPro Capture for saving photos or videos I tried to make new photos or videos, but I see a message about SD Error and "Format SD? Yes / NO". And this is all.
I have tried to connect a camera with PC through cable - nothing, PC doesn`t see the SD Card and wants to format too. 
I have tried to connect SD Card through USB adapter - the same situation. 
And I must format SD Card with all data and after them recover them through different programs. 
I can`t understand - What is the problem associated with? SD Card? Or Update? Maybe I need to reupdate again or change the version to previous? Thank you.


 


Accepted Solutions
GoPro
Posts: 3,924

Re: SD Error after Update to new version and connecting with iPad

Hi @grandjump5110,

 

It could be the SD Card. I would recommend trying one from this list of tested cards: https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

If you are still having trouble after that reach out to our support team directly. https://gopro.com/help/PKBContactus

 

Best,

Ryan

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GoPro
Posts: 3,924

Re: SD Error after Update to new version and connecting with iPad

Hi @grandjump5110,

 

It could be the SD Card. I would recommend trying one from this list of tested cards: https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

If you are still having trouble after that reach out to our support team directly. https://gopro.com/help/PKBContactus

 

Best,

Ryan

Highlighted
Tourist
Posts: 2

Re: SD Error after Update to new version and connecting with iPad

Thanks for your answer.
I don't think so. Before this update, I used the same SD card without any problems. I connected camera many times, I used it for several weeks and without problems.
Now - after formatting SD card I can use it without problems. 
I can connect a camera to my PC, for saving photos and videos, through cable.
I can connect SD Card through USB adapter - and everything it`s good, any problems with SD card.
But after successful connecting with my iPad - I observe this problem again and again. "SD Error". After few hours the problem is gone and everything it`s OK, but after connecting with iPad - again this problem.
I think you have some bugs in your application "Capture". Please, check this.

Tourist
Posts: 4

Re: SD Error after Update to new version and connecting with iPad

@ryanv12566 can you please help me? I just bought a camera direct from gopro and cannot get in touch with anyone at gopro to help me. I haven't even had the opportunity to use the camera yet. Please help!