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Tourist
Posts: 1

SD CARD ERR, unable to update firmware

[ New ]

Initialy the problem is sudden sd card error, then I replaced with new SDCARD recomended for Hero BLACK 7,  replaced with Sandisk Extreme PRO 64GB V30 but the problem still persist, format the sdcard using my laptop also no luck, I can access sdcard from my laptop but always getting sdcard error on my gopro, reading the support forum one of the solution is by update the firmware but, dont tell me manual update because of sdcard error then the only option is by quik windows app, and somehow quik unaable to identified the current firmware, no blue icon appeared, very frustated with this broken product


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GoPro
Posts: 15,318

Re: SD CARD ERR, unable to update firmware

[ New ]

Hello @arywidos. Sorry to hear you're having issues with your GoPro. There are some troubleshooting suggestions here that will help: NO SD or SD ERR on Camera's LCD

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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All Replies
GoPro
Posts: 15,318

Re: SD CARD ERR, unable to update firmware

[ New ]

Hello @arywidos. Sorry to hear you're having issues with your GoPro. There are some troubleshooting suggestions here that will help: NO SD or SD ERR on Camera's LCD

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.