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Tourist
Posts: 8
Accepted Solution

Rma code

I want to return the camera and the accesories, how can i get my code?

Accepted Solutions
GoPro
Posts: 5,021

Re: Rma code

 

Hi @snowydawn32455

 

Upon receipt of the items in our warehouse, it takes 24-48 hours for the refund to be processed.

Once refunded, it all depends on your bank as to when it will be credited to your account.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 3,364

Re: Rma code

 

Hi @snowydawn32455,

 

Please contact our customer support team via phone or chat. 

https://gopro.com/help/ContactUs

 

Thanks,

-Jay

Tourist
Posts: 8

Re: Rma code

I will, on monday 😁
Tourist
Posts: 8

Re: Rma code

Today i send the camera with all the accesories, how many days i have to wait to see the refound on my bank account?
GoPro
Posts: 5,021

Re: Rma code

 

Hi @snowydawn32455

 

Upon receipt of the items in our warehouse, it takes 24-48 hours for the refund to be processed.

Once refunded, it all depends on your bank as to when it will be credited to your account.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Rma code

How i Know when the refund its processed ?
GoPro
Posts: 3,364

Re: Rma code

 

Hi @snowydawn32455,

 

It will appear on your account or bank statement. 

 

Regards,

-Jay 

Tourist
Posts: 8

Re: Rma code

Excelent, the only problem is i dont have my money 🙁, 96hs later and nothing, any solution?