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%3CLINGO-SUB%20id%3D%22lingo-sub-249128%22%20slang%3D%22en-US%22%3ERiavvio%20cam%20Hero%207%20white%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249128%22%20slang%3D%22en-US%22%3EIT.%3CBR%20%2F%3ESalve%2C%20ieri%20mi%20%C3%A8%20arrivata%20la%20Hero%207%20White%20e%20mi%20ha%20richiesto%20l'aggiornamento%20obbligatorio.%20Ho%20provato%20prima%20a%20farlo%20tramite%20il%20Quick%20Desktop%20e%20mi%20ha%20detto%20%22impossibile%20aggiornare%22.%20c'ho%20riprovato%20sempre%20dal%20Quick%20Desktop%20in%20modo%20manuale%20e%20dopo%2020%20min%20era%20ancora%20allo%200%E2%84%85.%20Ho%20deciso%20quindi%20di%20optare%20per%20la%20modalit%C3%A0%20manuale%20tramite%20sd%2C%20dopo%20due%20ore%20di%20continui%20riavvii%20ha%20completato%20la%20procedura%20e%20l'ho%20utilizzata.%20ho%20provato%20a%20spegnerla%20e%20riaccenderla%20ed%20%C3%A8%20ripartito%20l'aggiornamento%20che%20%C3%A8%20andato%20avanti%20per%20tutta%20la%20notte.%20In%20mattinata%20fino%20al%20primo%20pomeriggio%20l'ho%20utilizzata%20tranquillamente%2C%20spegnendola%20e%20riaccendendola%20senza%20problemi%2C%20fino%20a%20poco%20fa%20dove%20di%20sua%20spontanea%20volont%C3%A0%20ha%20ripreso%20a%20fare%20l'aggiornamento...come%20posso%20risolvere%3F%3CBR%20%2F%3E%3CBR%20%2F%3EEN.%3CBR%20%2F%3ESorry%20for%20my%20english.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3ESalve%2C%20ieri%20mi%20%C3%A8%20arrivata%20la%20Hero%207%20White%20e%20mi%20ha%20richiesto%20l'aggiornamento%20obbligatorio.%20Ho%20provato%20prima%20a%20farlo%20tramite%20il%20Quick%20Desktop%20e%20mi%20ha%20detto%20%22impossibile%20aggiornare%22.%20c'ho%20riprovato%20sempre%20dal%20Quick%20Desktop%20in%20modo%20manuale%20e%20dopo%2020%20min%20era%20ancora%20allo%200%E2%84%85.%20Ho%20deciso%20quindi%20di%20optare%20per%20la%20modalit%C3%A0%20manuale%20tramite%20sd%2C%20dopo%20due%20ore%20di%20continui%20riavvii%20ha%20completato%20la%20procedura%20e%20l'ho%20utilizzata.%20ho%20provato%20a%20spegnerla%20e%20riaccenderla%20ed%20%C3%A8%20ripartito%20l'aggiornamento%20che%20%C3%A8%20andato%20avanti%20per%20tutta%20la%20notte.%20In%20mattinata%20fino%20al%20primo%20pomeriggio%20l'ho%20utilizzata%20tranquillamente%2C%20spegnendola%20e%20riaccendendola%20senza%20problemi%2C%20fino%20a%20poco%20fa%20dove%20di%20sua%20spontanea%20volont%C3%A0%20ha%20ripreso%20a%20fare%20l'aggiornamento...come%20posso%20risolvere%3F%3CBR%20%2F%3EHi%2C%20yesterday%20I%20got%20the%20Hero%207%20White%20and%20asked%20me%20for%20a%20mandatory%20update.%20I%20tried%20it%20first%20through%20the%20Quick%20Desktop%20and%20told%20me%20%22impossible%20to%20update%22.%20I%20tried%20again%20from%20the%20Quick%20Desktop%20in%20manual%20mode%20and%20after%2020%20min%20it%20was%20still%20at%200%E2%84%85.%20So%20I%20decided%20to%20opt%20for%20the%20manual%20mode%20via%20sd%2C%20after%20two%20hours%20of%20continuous%20restarts%20he%20completed%20the%20procedure%20and%20used%20it.%20I%20tried%20to%20turn%20it%20off%20and%20on%20again%20and%20the%20update%20went%20off%20that%20went%20on%20all%20night.%20In%20the%20morning%20until%20early%20afternoon%20I%20used%20it%20safely%2C%20turning%20it%20off%20and%20on%20again%20without%20problems%2C%20until%20recently%20where%20he%20spontaneously%20resumed%20doing%20the%20update%20...%20how%20can%20I%20solve%20it%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-249128%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-249161%22%20slang%3D%22en-US%22%3ERe%3A%20Riavvio%20cam%20Hero%207%20white%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249161%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Veronica%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20is%20an%20unexpected%20behavior%20for%20the%20camera.%20Let%20us%20get%20this%20issue%20cleared%20by%20doing%20another%20manual%20update.%20Prior%20to%20the%20update%2C%20please%20make%20sure%20that%20the%20camera%20is%20fully%20charged%2C%20and%20that%20you%20are%20using%20a%20recommended%20and%20formatted%20SD%20card.%20To%20do%20this%2C%20please%20be%20guided%20by%20the%20steps%20below%3A%26nbsp%3B%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EGo%20to%20the%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EUpdate%3C%2FA%3E%26nbsp%3Bpage%20and%20choose%20your%20HERO7%20camera.%3C%2FLI%3E%0A%20%3CLI%3EUnder%20%22Other%20ways%20to%20update%22%20at%20the%20base%20of%20the%20page%2C%26nbsp%3Bclick%20%22Update%20your%20camera%20manually.%22%3C%2FLI%3E%0A%20%3CLI%3EEnter%20your%20Serial%20Number%20and%20other%20requested%20information%2C%20click%20Next%20Step.%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Download%20Update.%22%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Click%20here%20to%20download%20firmware.%22%3C%2FLI%3E%0A%20%3CLI%3EFollow%20the%20steps%20on%20the%20screen%20for%20detailed%20instructions%20for%20your%20operating%20system.%26nbsp%3B%3C%2FLI%3E%0A%3C%2FO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Sightseer
Posts: 1
Accepted Solution

Riavvio cam Hero 7 white

IT.
Salve, ieri mi è arrivata la Hero 7 White e mi ha richiesto l'aggiornamento obbligatorio. Ho provato prima a farlo tramite il Quick Desktop e mi ha detto "impossibile aggiornare". c'ho riprovato sempre dal Quick Desktop in modo manuale e dopo 20 min era ancora allo 0℅. Ho deciso quindi di optare per la modalità manuale tramite sd, dopo due ore di continui riavvii ha completato la procedura e l'ho utilizzata. ho provato a spegnerla e riaccenderla ed è ripartito l'aggiornamento che è andato avanti per tutta la notte. In mattinata fino al primo pomeriggio l'ho utilizzata tranquillamente, spegnendola e riaccendendola senza problemi, fino a poco fa dove di sua spontanea volontà ha ripreso a fare l'aggiornamento...come posso risolvere?

EN.
Sorry for my english.



Salve, ieri mi è arrivata la Hero 7 White e mi ha richiesto l'aggiornamento obbligatorio. Ho provato prima a farlo tramite il Quick Desktop e mi ha detto "impossibile aggiornare". c'ho riprovato sempre dal Quick Desktop in modo manuale e dopo 20 min era ancora allo 0℅. Ho deciso quindi di optare per la modalità manuale tramite sd, dopo due ore di continui riavvii ha completato la procedura e l'ho utilizzata. ho provato a spegnerla e riaccenderla ed è ripartito l'aggiornamento che è andato avanti per tutta la notte. In mattinata fino al primo pomeriggio l'ho utilizzata tranquillamente, spegnendola e riaccendendola senza problemi, fino a poco fa dove di sua spontanea volontà ha ripreso a fare l'aggiornamento...come posso risolvere?
Hi, yesterday I got the Hero 7 White and asked me for a mandatory update. I tried it first through the Quick Desktop and told me "impossible to update". I tried again from the Quick Desktop in manual mode and after 20 min it was still at 0℅. So I decided to opt for the manual mode via sd, after two hours of continuous restarts he completed the procedure and used it. I tried to turn it off and on again and the update went off that went on all night. In the morning until early afternoon I used it safely, turning it off and on again without problems, until recently where he spontaneously resumed doing the update ... how can I solve it?

Accepted Solutions
GoPro
Posts: 7,581

Re: Riavvio cam Hero 7 white

Hi Veronica, 

 

This is an unexpected behavior for the camera. Let us get this issue cleared by doing another manual update. Prior to the update, please make sure that the camera is fully charged, and that you are using a recommended and formatted SD card. To do this, please be guided by the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Here is a list of recommended SD cards for your camera model: https://gopro.com/help/articles/block/microSD-Card-Considerations

The steps here will guide you with formatting your SD card. 

Let us know how it works out. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,581

Re: Riavvio cam Hero 7 white

Hi Veronica, 

 

This is an unexpected behavior for the camera. Let us get this issue cleared by doing another manual update. Prior to the update, please make sure that the camera is fully charged, and that you are using a recommended and formatted SD card. To do this, please be guided by the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Here is a list of recommended SD cards for your camera model: https://gopro.com/help/articles/block/microSD-Card-Considerations

The steps here will guide you with formatting your SD card. 

Let us know how it works out. 

 

Thanks, 
Marius