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Tourist
Posts: 4
Accepted Solution

Returning SD Card Error

After buying and using my Hero 4 Black once I did not use it for a while. When i was on holiday a year ago it gave a message "sd card error". When back home, i looked for a solution on fora where i read that formatting the sd card could work. It did; but only for a while. Then the problem came back. Formatted the sd card again, problem solved for a short wile. It came back. Again and again and always sooner. Now it does not help anymore to format the sd card. Other sd-cards: same problem. Hard Reset of the GoPro doesn't help either.

GoPro is al about being indestructible; but mine is broke after only using it about two times. WHat can i do to solve?


Accepted Solutions
Adventurer
Posts: 10,406

Re: Returning SD Card Error

Specifically, what SD cards are you using (make/model/size)?

Have you tried running a manual update with a new, or newly formatted (full not quick) SD card from this list?
https://gopro.com/help/articles/block/microSD-Card-Considerations

If not, please try that.

View solution in original post


All Replies
Adventurer
Posts: 10,406

Re: Returning SD Card Error

Specifically, what SD cards are you using (make/model/size)?

Have you tried running a manual update with a new, or newly formatted (full not quick) SD card from this list?
https://gopro.com/help/articles/block/microSD-Card-Considerations

If not, please try that.
Adventurer
Posts: 8,528

Re: Returning SD Card Error

Agreewhat sdxc cards were you using and where did you get that at the time.  they can be fake the cards.  exactly what format did you do. and is it quick or full.   If you are just doing in the camera Isuggest to format via the computer full.

 

 

Tourist
Posts: 4

Re: Returning SD Card Error

Always uded a SanDisk Extreme UHS-I 32GB and a 64GB. Manual update doesn't work since he gives an "sd card error" signal when i put the formatted (on desktop) sd card with the update on it in the gopro.

 

Formatting on the device doesn't work. The update files are stay on the sd-card when I try to format and put the card back in the computer. Gopro seems to notice there is an sd-card in it and when not; but doesn't do anything with it (can't write; can't delete; only gives sd card error signal)

GoPro
Posts: 3,505

Re: Returning SD Card Error

 

Hi @nicewater27418,

 

How do you do it?

 

Do you have an SD card adapter?

Did you check the physical lock of the adapter? 

 

Please make sure that the SD card is clean and formatted. 

Most likely if you checked all of those and still not working, the SD card is already damaged. 

 

It would be best to change your SD card. 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Returning SD Card Error

The sd card works fine. I did everything by the book. It’s always the same error; with every sd card I use.
I’m pretty sure the problem is the GoPro, not the sd card.
GoPro
Posts: 3,505

Re: Returning SD Card Error

 

Please try to ask our customer support representatives @nicewater27418,

 

They might be able to provide the best solution for that. 

They are available via phone or chat.

 

https://gopro.com/help/ContactUs

 

Regards,

-jay 

Adventurer
Posts: 10,406

Re: Returning SD Card Error

Remove the battery and SD card.
Hold down the Mode/Power button for about 10-20 seconds.
Press the top shutter and keep it pressed down
Insert the battery while continuing to hold down the shutter
Press the mode/power button and Allie the camera to power on
Release the top shutter button
Press and hold the Mode/Power button for about 8 seconds allowing the camera to reset

Insert the SD card (with manual update) and power on the camera. It should start the update. If it doesn't work the first time, try at least three times repeating the same steps.

If it still doesn't work, contact the GoPro Support Team.

If they are unable to help you...

Remove the battery and SD card.
Wrap the camera in paper towels
Put the camera in a sealed bag
Put the bag with camera in the freezer for a couple hours
Remove the camera and repeat the above steps.