Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Return GoPro Hero5??

How the hell do I get my GoPro Hero 5 returned?? I bought it 2 years ago for a holiday, used it twice after that and now the "waterproof" GoPro Hero 5 is not working anymore, because the seal by the battery was leaking.

 

Question is -  it is near impossible to navigate the site - everythime I start a chat a mesage pops up that "Chat is unavialbale" - not very user friendly.


Accepted Solutions
Highlighted
Explorer
Posts: 13,002

Re: Return GoPro Hero5??

[ Edited ]

Well, this is the community site (member to member) so we can't help you with returns. You're well past warranty expiration, so I don't think you're going to qualify for a return/refund. It sounds as if you were able to find the link for the GoPro Support Team. As far as the Chat, if you aren't a GoPro Plus member, then you need to start a chat during normal business hours. Yesterday (Monday) was Labor Day, so you were probably trying them on a Holiday. If you can't get through with chat, there are also phone numbers listed.

View solution in original post


All Replies
Highlighted
Explorer
Posts: 13,002

Re: Return GoPro Hero5??

[ Edited ]

Well, this is the community site (member to member) so we can't help you with returns. You're well past warranty expiration, so I don't think you're going to qualify for a return/refund. It sounds as if you were able to find the link for the GoPro Support Team. As far as the Chat, if you aren't a GoPro Plus member, then you need to start a chat during normal business hours. Yesterday (Monday) was Labor Day, so you were probably trying them on a Holiday. If you can't get through with chat, there are also phone numbers listed.

Highlighted
Adventurer
Posts: 13,440

Re: Return GoPro Hero5??

GoPro has a 1 year warranty  while overseas a 2 year warranty, if you fal lunder a extgended warranty even better.  If you take hte time and see the rted outlines you'kll get to  gopro.    good luck.

 

contact us.png