Restarting and going black? can't get it updated. [ New ]

[csharvin16]

Hi,

I just purchased a new go pro hero 7 silver. It keeps restarting, freezing and restarting itself. Ive read that they need an update completed but i cant seem to get it done because it restarts every 30secs-1minute or so. Ive tried plugging it into a macbook and using Quik but the camera isnt registering on that either. Any tips?

Thanks,

Conor.

[fishycomics]

Last resort return it get a new one:

if it does that I  go the route said.