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Tourist
Posts: 1

Reset Password Hero 3+ Silver

[ New ]

When I try to reset the password the wifi is giving error and does not end. I've tried several times with different network names and passwords and other memory cards, but nothing works. What can I do in this case?


Accepted Solutions
GoPro
Posts: 23,095

Re: Reset Password Hero 3+ Silver

[ New ]

 

Hi @fireystorm78465

 

What error message are you getting? What SD cards have you used?

 

Have you tried doing a Wi-Fi and firmware update? If not, please refer to this link. Please reformat the card before proceeding with the update.

 

**Take note that reformatting the card will delete all files.

When transferring the update files please make sure it's saved on one UPDATE folder.

 

 

Let us know how it goes.

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 23,095

Re: Reset Password Hero 3+ Silver

[ New ]

 

Hi @fireystorm78465

 

What error message are you getting? What SD cards have you used?

 

Have you tried doing a Wi-Fi and firmware update? If not, please refer to this link. Please reformat the card before proceeding with the update.

 

**Take note that reformatting the card will delete all files.

When transferring the update files please make sure it's saved on one UPDATE folder.

 

 

Let us know how it goes.

 

Regards,

Ej