11-16-2016 08:38 AM
I got one Hang on tight from GoPro on Facebook before being banned. I waited a week before complaining again.
What do you suggest next? Better Business Bureau?
I bought into the product offerings a year ago that allowed tethering between a GoPro and a smart phone. This solution left me without tethering capabilities when I took a vacation to capture fall color. Great opportunities wasted as I fumbled trying to find a bypass to this new login for Capture. Why in the world should I have to remember more than my camera, memory cards and batteries. I may or may not use the tethering, but it is critical when I need it.
My Camranger for my DSLR doesn't need me to login to their servers to use that tool.
Read the reviews online, we are not happy. Less happy than your investors. You have effectively removed "Pro" from your business. I can no longer rely on my camera working for me.
11-18-2016 03:46 PM
Why are you trying to bypass the initial login to Capture?
If you don't want to, that's fine, but then you are also chosing to not use the app.
There was an initial issue where people were being logged off and had to log on a second time after a period of time of inactivity, but a recent update was supposed to have fixed this.
11-19-2016 01:17 PM - edited 11-19-2016 01:18 PM
Great question. The answer to, "what happens if you have no data connection?".
It still works.
You don't need data connection to connect your camera to the app. I know there were initial issues, but this has been corrected. Put your phone in airplane mode, turn on Wi-Fi and test this. It works. I just did it.
The one time login is because the app is part of a bigger cloud system that connects you to your footage on multiple platforms. It also helps GoPro collect data to improve their software and user experience. There may be other reasons as well, but what does it matter?
You log in once and you're done. The app works after that.
12-22-2016 07:28 PM