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Posts: 1

Request to cancel the trade up program

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I am requesting for a return for the GoPro hero 7 black that I trade up with. The reason being that the trade up was placed one month ago, and currently the GoPro is on sale for 350 tax included. I lose the value of using the Hero 7 for one month, and now I am basically trade up my session 5 for 20 dollars (I paid 330), which makes absolutely no sense.

Does anyone know how the trade up program works?
It makes no sense to me now.
GoPro Community Manager
Posts: 7,797

Re: Request to cancel the trade up program

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@loyalgorge45311 - Your best option for this type of issue is to contact our Support team directly. We can be reached at




Posts: 13,045

Re: Request to cancel the trade up program

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The Terms and Conditions are Here

You can always return your camera if purchased from GoPro within 30 days of the purchase. However, you will not receive your trade up camera back. You will only be refunded the purchase price you paid after the trade up discount.