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Tourist
Posts: 2

Replacement program

[ New ]

Hello, I have just signed up to the 49.99 per year subscription plan and now would like to exchange one damaged Hero 8 Black.

Would I be able to replace it with the new HERO9 Black instead of replacing it with the same morel?  If not, my subscription does not make sense and I would just buy a new HERO9 Black.  

 

Thank you,

Nomad
Posts: 78

Re: Replacement program

[ New ]

@coolstorm11177 wrote:

Hello, I have just signed up to the 49.99 per year subscription plan and now would like to exchange one damaged Hero 8 Black.

Would I be able to replace it with the new HERO9 Black instead of replacing it with the same morel?  If not, my subscription does not make sense and I would just buy a new HERO9 Black.  

 

Thank you,


Do you know that you still have to pay for a replacement even if you have a subscription? Hero8  - 80$, Hero9 - 100$

GoPro
Posts: 25

Re: Replacement program

[ New ]

Hi @coolstorm11177 

 

For GoPro Subscription the damage replacement will be for the same camera model. To know more about the replacement process, you may check https://community.gopro.com/t5/en/GoPro-Subscription-Camera-Replacement-FAQ/ta-p/394296.

 

To initiate the replacement process, you can simply reach out our customer support through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

 

Best,

Seline. 

Tourist
Posts: 2

Re: Replacement program

[ New ]
Thanks for the clarification. Then I’d like to cancel the subscription and get a new Hero9 instead. Would I be able to get refund for the subscription? It’s still less than 24 hour since I purchase it. Thanks!
GoPro
Posts: 28,963

Re: Replacement program

[ New ]

Hi @coolstorm11177

 

Check out GoPro Subscription Cancellation

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for assistance.

 

Thanks!

Ej