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Hiker
Posts: 17

Replacement GoPro Max riddled with dead pixels

I've just my replacement GoPro Max via GoPro plus and the screen is riddled with dead and stuck pixels. This is supposed to be a flagship product. What the hell GoPro???
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GoPro
Posts: 18,890

Re: Replacement GoPro Max riddled with dead pixels

Hi @cocorosey

 

What SD card are you using?

What software version is the camera on?

Is this only observed on the LCD screen or are the files also affected?

 

Thanks!

Ej

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Hiker
Posts: 17

Re: Replacement GoPro Max riddled with dead pixels

The issue was resolved after updating the camera, ejecting the SD card and battery and then reinserting them. What causes this issue?
I'm using a SanDisk Extreme 128gb card.
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GoPro
Posts: 18,890

Re: Replacement GoPro Max riddled with dead pixels

Thank you for sharing! @cocorosey

This will help others who may encounter the same on their camera/

 

Regards,
Ej

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Hiker
Posts: 17

Re: Replacement GoPro Max riddled with dead pixels

The issue has come back. There are at least 5 dead pixels and dust under the rear lens. Seriously GoPro your quality control is so poor! I can't believe the market leader for action cameras could be so negligent towards quality. The last GoPro I ever purchase.
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GoPro
Posts: 9,272

Re: Replacement GoPro Max riddled with dead pixels

Sorry to hear about the trouble, @cocorosey. Please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.