07-15-2018 06:52 PM
07-16-2018 01:14 AM
07-16-2018 01:33 AM
this is a community forum, only a few people on here actually work for GoPro so don't take my word as being anything official. But looking at it from GoPro's point of you, would you change it with no prove or date of purchase
07-16-2018 02:05 AM - edited 07-16-2018 02:06 AM
@spirypike87441 This is a Support site Forum, you can talk about your issue but that is as far as it will go here and no further . Mod will say we tagged, we checked but they can not replace or do a single thing but direct. That said.
you need a receipt, what happens when you leave your house without keys, You are locked out, that is what gopro does they will honer with a receipt not hard at all, why there are rules to follow. People do need to see the other side and learn,
GoPro has regional areas so you need to contact them,
Demonstrate your issue on here by video get all the documentation on here and when you have done that you have no need to send files in to gopro. Use the site to benefit you then to COMPLAIN!
07-16-2018 06:12 AM
07-16-2018 09:55 AM
get a gift reciept. call gopro do not give up . I worked with Spectrum, had no reciept but able to supply the info they asked and got my product replaced, the problem was it taken a lot of home work to get it corrected. was it worth the headache, no. go tell sis to get you a gift receipt.
no one hare is telling what to do what is right or wrong but how it is...
07-16-2018 10:30 AM
Thank you for reaching out to us here, but for warranty claims it would be best to continue working with our Support team. Good to know that a case has already been established for your concern. If a receipt could not be provided, the Support team will be asking you to provide alternative proof or documentation of purchase. We would like to help you as much as possible so help us help you. You can still use the same case number as reference, and you can still send an email to the same address where you sent your last email to. A representative is assigned to your case so he/she will be notified once you check back with.