Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-378849%22%20slang%3D%22en-US%22%3EReplacement%20Camera%20w%2Fo%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-378849%22%20slang%3D%22en-US%22%3EI%20want%20to%20say%20thank%20you%20for%20the%20replacement%20GoPro%205%20camera%3B%20it%20came%20today.%20However%2C%20it%20did%20not%20include%20a%20battery.%20The%20GoPro%20battery%20that%20came%20with%20the%20original%20camera%20I%20purchased%20was%20damaged%20as%20a%20result%20of%20the%20water%20damage.%20Would%20I%20be%20able%20to%20receive%20a%20replacement%20battery%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-378849%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-378976%22%20slang%3D%22en-US%22%3ERe%3A%20Replacement%20Camera%20w%2Fo%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-378976%22%20slang%3D%22en-US%22%3E%3CP%3ESure%20I'll%20send%20you%20a%20case%20load.%26nbsp%3B%20Please%20contact%20a%20gopro%20rep%20at%26nbsp%3B%20the%20email%2C%20chat%20or%20phone%20this%20is%20a%20on-line%20one%20to%20one%20forum%2C%20all%20you%20are%20doing%20is%20documenting%20a%20issue%20that%20we%20can%20Talk%20about.%26nbsp%3B%20%26nbsp%3Bgopro%20should%20have%20sent%20a%20battery%20if%20you%20told%26nbsp%3B%20them%20and%20remind%20them%20about%20that%2C%20otehrwise%20they%20may%20decline%20or%20give%20you%20a%20one%20time%20offer%26nbsp%3B%20for%20a%20replacement%20only%20of%20the%20battery%20and%20after%20that%20no%20more.%26nbsp%3B%20even%20the%20port%20door%20to.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Replacement Camera w/o battery

I want to say thank you for the replacement GoPro 5 camera; it came today. However, it did not include a battery. The GoPro battery that came with the original camera I purchased was damaged as a result of the water damage. Would I be able to receive a replacement battery?
Highlighted
Adventurer
Posts: 10,223

Re: Replacement Camera w/o battery

Sure I'll send you a case load.  Please contact a gopro rep at  the email, chat or phone this is a on-line one to one forum, all you are doing is documenting a issue that we can Talk about.   gopro should have sent a battery if you told  them and remind them about that, otehrwise they may decline or give you a one time offer  for a replacement only of the battery and after that no more.  even the port door to.