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Tourist
Posts: 2
Accepted Solution

Repair

My GoPro Hero5 won't turn on all of a sudden but it displays its battery life when I connect the charger. I purchased it last April 2019 and the store said it is still under warranty. Is it a battery defect? How will we go about with this issue? 

 

Hoping for your quick response. Thank you!

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Accepted Solutions
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Nomad
Posts: 3,150

Re: Repair

Is there another battery you can try?  Seems like your GoPro is working, but you need to know if it's a battery fault or a fault with the battery contacts inside the camera.

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Adventurer
Posts: 12,599

Re: Repair

you should know lenses are removable sosuggest searching for a hero 5, 6, 7, lens repalcement and watch a vid.

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Tourist
Posts: 2

Re: Repair

Hi!  The lens is perfectly fine, it's just the reflection you see on the photo.. What i am complaining is its power.  The unit no longer switches on even if the battery is still full.  It will only turn on if i the cable charger is connected to the power source.  What's is wrong with it?  Can you please help?  I have been taking good care of my GoPro but still this happens... I am disappointed.   Hope to hear a solution from you very soon. 

Highlighted
Nomad
Posts: 3,150

Re: Repair

Is there another battery you can try?  Seems like your GoPro is working, but you need to know if it's a battery fault or a fault with the battery contacts inside the camera.