Repair in HongKong [ New ]

[dmitriik0]

Hi! My go pro 4 is broke! Where in HongKong, in the official warranty center, I can repair it?
Thanks

[mariustanya · Accepted solution]

Hello @megasurf35851, 

You can try the China number, or check with chat support again. The chat agents are available between 8:00 am and 5:00 pm Pacific Standard Time so you should be able to get in touch with one of them. 

Thanks, 
Marius

[ryanv12566]

Hey @dmitriik0,

If you have not already get in touch with our Support Team directly. 

https://gopro.com/help/ContactUs

Best,

Ryan

[megasurf35851]

Hi,

Sorry I know I am a bit off-topic here, but have you guys been able to connect with the customer service here in HK?

The phone number on the website is not a correct one and the online chat is always busy...

is it everybody or it's just myself???

cheers!

Louis

[jefft]

@megasurf35851 - We haven't heard of any issues with customers connecting with our team in China. Please try them again at 85 25 8014585, or by chat.

Thanks,

Jeff

[megasurf35851]

Hi Jeff, thanks! No, that no. Is not working. HK country code should be +852. I tried both 852 58014585 and or just 258014585, neither one work. It hangs up automatically. I tried chat as well but the site keeps saying all the agents are busy. It’s there any other alternative? Or I should just call the China no.

Thanks!

[mariustanya · Accepted solution]

Hello @megasurf35851, 

You can try the China number, or check with chat support again. The chat agents are available between 8:00 am and 5:00 pm Pacific Standard Time so you should be able to get in touch with one of them. 

Thanks, 
Marius