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Sightseer
Posts: 1
Accepted Solution

Repair in HongKong

Hi! My go pro 4 is broke! Where in HongKong, in the official warranty center, I can repair it?
Thanks

Accepted Solutions
GoPro
Posts: 8,864

Re: Repair in HongKong

Hello @megasurf35851

 

You can try the China number, or check with chat support again. The chat agents are available between 8:00 am and 5:00 pm Pacific Standard Time so you should be able to get in touch with one of them. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 3,924

Re: Repair in HongKong

Hey @dmitriik0,

 

If you have not already get in touch with our Support Team directly. 

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 4

Re: Repair in HongKong

Hi,

 

Sorry I know I am a bit off-topic here, but have you guys been able to connect with the customer service here in HK?

 

The phone number on the website is not a correct one and the online chat is always busy...

 

is it everybody or it's just myself???

 

cheers!

 

Louis

GoPro Community Manager
Posts: 7,012

Re: Repair in HongKong

@megasurf35851 - We haven't heard of any issues with customers connecting with our team in China. Please try them again at 85 25 8014585, or by chat.

 

Thanks,

Jeff

Tourist
Posts: 4

Re: Repair in HongKong

Hi Jeff, thanks! No, that no. Is not working. HK country code should be +852. I tried both 852 58014585 and or just 258014585, neither one work. It hangs up automatically. I tried chat as well but the site keeps saying all the agents are busy. It’s there any other alternative? Or I should just call the China no.

Thanks!
GoPro
Posts: 8,864

Re: Repair in HongKong

Hello @megasurf35851

 

You can try the China number, or check with chat support again. The chat agents are available between 8:00 am and 5:00 pm Pacific Standard Time so you should be able to get in touch with one of them. 

 

Thanks, 
Marius