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Tourist
Posts: 2

Remove battery hero 7 black

[ New ]
I can not remove the battery because the label has been released

Accepted Solutions
GoPro
Posts: 12,487

Re: Remove battery hero 7 black

[ New ]

Hi @zortex,

You may try to shake the battery up and down and see if it will help. You may also check the discussion on this thread, check if the suggested steps will work for you.

Should you need further assistance, our Support team will be able to help you get this sorted out, and determine as well if an exchange is possible under warranty. You can reach them through phone or chat here https://gopro.com/help/ContactUs

Kind Regards,
Ann

View solution in original post


All Replies
GoPro
Posts: 12,487

Re: Remove battery hero 7 black

[ New ]

Hi @zortex,

You may try to shake the battery up and down and see if it will help. You may also check the discussion on this thread, check if the suggested steps will work for you.

Should you need further assistance, our Support team will be able to help you get this sorted out, and determine as well if an exchange is possible under warranty. You can reach them through phone or chat here https://gopro.com/help/ContactUs

Kind Regards,
Ann