Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-292669%22%20slang%3D%22en-US%22%3ERemo%20won't%20turn%20on.%20What%20Can%20I%20do.%2C%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292669%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20Remo%20won't%20turn%20on%20now.%20I%20have%20charged%20it%20with%20a%20Wall%20outlet%2C%20after%20it%20SAS%20used%20last%20time%20(mar-2018)%20but%20now%20I'm%20unable%20to%20turn%20it%20on.%20I%20have%20tried%20almost%20every%20button%20combination%20that%20I%20Can%20find%20on%20Google%2C%20but%20nothing%20works%20for%20me.%20What%20Can%20I%20do%3F%3C%2FP%3E%3CP%3Ebest%20regards%2C%3C%2FP%3E%3CP%3EHenrik%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-292669%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294333%22%20slang%3D%22en-US%22%3ERe%3A%20Remo%20won't%20turn%20on.%20What%20Can%20I%20do.%2C%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294333%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89632%22%20target%3D%22_blank%22%3E%40henrikl62311%3C%2FA%3E%3C%2FP%3E%0A%0A%3CUL%3E%0A%20%3CLI%3ETry%20plugging%20into%20a%20different%20power%20source%3C%2FLI%3E%0A%20%3CLI%3ETry%20using%20a%20secondary%20USB-C%20cable%3C%2FLI%3E%0A%3C%2FUL%3E%0A%0A%3CP%3EIf%20these%20steps%20does%20not%20make%20a%20difference%2C%20our%20Support%20Team%20an%20help%20you%20with%20your%20options.%3C%2FP%3E%0A%0A%3CP%3EReach%26nbsp%3Bout%20to%20them%20by%20phone%20or%20chat.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Remo won't turn on. What Can I do.,

My Remo won't turn on now. I have charged it with a Wall outlet, after it SAS used last time (mar-2018) but now I'm unable to turn it on. I have tried almost every button combination that I Can find on Google, but nothing works for me. What Can I do?

best regards,

Henrik

GoPro
Posts: 7,088

Re: Remo won't turn on. What Can I do.,

 

Hi @henrikl62311

  • Try plugging into a different power source
  • Try using a secondary USB-C cable

If these steps does not make a difference, our Support Team an help you with your options.

Reach out to them by phone or chat. 

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: Remo won't turn on. What Can I do.,

Dear Ej

 

I tried but different cable and power source, same result. meaning no result, remo won't power on.

 

best regards,

Henrik

GoPro
Posts: 7,088

Re: Remo won't turn on. What Can I do.,

 

Thanks for trying @henrikl62311

 

Do reach out to our Support Team to move forward with this concern.

 

Regards,

Ej

Tourist
Posts: 3

Re: Remo won't turn on. What Can I do.,

Hi Again,
I'm sorry but how do I do that "reach out to our support Team!?
GoPro Community Manager
Posts: 5,850

Re: Remo won't turn on. What Can I do.,

You can find our contact info at https://gopro.com/help/ContactUs. We're available by chat or by phone.