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Sightseer
Posts: 1
Accepted Solution

Registration number and app password for black edition hero 4 refurbished

I bought this on ebay.
I have an event tomorrow u was hoping to have the app and everything set up.
It looks like it had the old users nickname and password in app while trying to setup.
The registration number on the inside lens side of battery compartment has ic, fcc id, and reg#. The reef number didn't work any way I tried.
Ideas or solutions please thanks

Accepted Solutions
GoPro
Posts: 7,645

Re: Registration number and app password for black edition hero 4 refurbished

 

Hi @redvista26260

 

Sorry for the delayed response. The camera's Wi-Fi information needs to be reset, please follow these steps:

  1. Turn the camera ON.
  2. Press the mode button repeatedly on front of the camera until “Set Up” appears on the screen.
  3. Select the red shutter button on top of the camera.
  4. Press the mode button repeatedly on front of the camera until “Reset Cam” is highlighted.
  5. Press the mode button to select “Reset Wi-Fi”
  6. Press the shutter button to select
  7. Press the mode button to select “Reset”
  8. Press the shutter button

Once successful, proceed with the pairing process. Please note that you may need to forget the Bluetooth ID on your phone.

 

Should you need further assistance, please get in touch with our Suport Team. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

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All Replies
GoPro
Posts: 7,645

Re: Registration number and app password for black edition hero 4 refurbished

 

Hi @redvista26260

 

Sorry for the delayed response. The camera's Wi-Fi information needs to be reset, please follow these steps:

  1. Turn the camera ON.
  2. Press the mode button repeatedly on front of the camera until “Set Up” appears on the screen.
  3. Select the red shutter button on top of the camera.
  4. Press the mode button repeatedly on front of the camera until “Reset Cam” is highlighted.
  5. Press the mode button to select “Reset Wi-Fi”
  6. Press the shutter button to select
  7. Press the mode button to select “Reset”
  8. Press the shutter button

Once successful, proceed with the pairing process. Please note that you may need to forget the Bluetooth ID on your phone.

 

Should you need further assistance, please get in touch with our Suport Team. https://gopro.com/help/ContactUs

 

 

Regards,

Ej