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Tourist
Posts: 3

Regelmässige Aufhänger beim 15 Sekunden Videomodus

Ich habe die Gopro gekauft, um damit hauptsächlich 15 Sekunden Videos beim Tauchen zu machen. Leider lässt sich dieser Modus nicht standardmässig einstellen. Aber aber wirklich nervig ist und die Sache ziemlich unbrauchbar macht ist, dass sich die Kamera regelmässig nach 2 bis 3 Videos aufhängt, neu gestartet werden muss und der Modus wieder aktiviert werden muss - und das unter Wasser mit Handschuhen!!! Die Firmware ist aktuell und die Kamera erst 2 Monate alt.

 

Danke für Hilfe .... Michi

GoPro
Posts: 8,393

Re: Regelmässige Aufhänger beim 15 Sekunden Videomodus

Hello @adroitwave5176. It is true that if you intend to shot with the 15-second clip mode, it has to be set prior to going underwater, and without turning the camera off. Freezing may be caused by an issue with the firmware or the SD card used. 

 

You mentioned that the camera is already updated, but if the update has not been done manually, it will help doing so. Re-flashing camera firmware will help clear any possible issue with the current installation. The steps below will guide you on how to go about it: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the battery is fully charged, and that the SD card is a recommended one, and formatted prior to the update. Thanks!

Tourist
Posts: 3

Re: Regelmässige Aufhänger beim 15 Sekunden Videomodus

Dear Sirs

 

Meantime I have renewed the firmware manually and formatted the sd card, but nothing changes. As soon I return from holiday I will buy a new sd card and will check again.

 

Best regards ..... Michael

GoPro
Posts: 10,731

Re: Regelmässige Aufhänger beim 15 Sekunden Videomodus

Thanks! @adroitwave5176

Feel free to post back and update us once you have tried it with a new SD card.

 

Regards,

Ej

Tourist
Posts: 3

Betreff: Regelmässige Aufhänger beim 15 Sekunden Videomodus

Meantime I made several dives with a new SD card which is listed on your compatibility overview. I never had a freeze again.

As an information for Swiss Costumers: I bought the premium pack from digitec.ch which has the malfunctioning card bundled.

Best regards .... Michael
GoPro
Posts: 10,731

Re: Betreff: Regelmässige Aufhänger beim 15 Sekunden Videomodus

That's great! @adroitwave5176

 

Thank you so much for posting back.

 

Regards,

Ej