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Hiker
Posts: 12

Refund delays, unacceptable

[ New ]

Hello Gopro,

how long does it take to process the refund? I have been waiting for two weeks since you confirmed card information. It feels like you don't want to send the money back. It's outrageous.

GoPro
Posts: 19,776

Re: Refund delays, unacceptable

[ New ]

Hello, @martink834. It would be best to continue working with Support regarding your refund request. We see that the matter has already been raised with the Orders team. The team handling your case will update you as soon as there is progress with the request. 

Tourist
Posts: 10

Re: Refund delays, unacceptable

[ New ]

There are people reporting that they have been waiting for the refund for up to 3 months and if Go Pro gives you the refund it will not refund the taxes, they will just rub their terms and conditions in your face.