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Tourist
Posts: 6

Refund a bad battery?

[ New ]

Does anyone know if GoPro will swap out a battery free of charge is it is faulty and within a year a purchasing a GoPro Hero 8? Thanks.

GoPro
Posts: 29,576

Re: Refund a bad battery?

[ New ]

Hi @joshuas035

 

Is this the same battery that came with the camera? Or is it a spare one?

Let our Support Team check on this further.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej

 

 

Tourist
Posts: 6

Re: Refund a bad battery?

[ New ]
It is one of the two that came with the Camera.
Adventurer
Posts: 14,214

Re: Refund a bad battery?

[ New ]

GoPro will do a one time only exchange.   the camera only is covered by a limited warranty.  the battery, door, etc are not they will make  the call to exchange or not, you can no longer say give them a call, you have to say   Fill out the request form and they will call you or you can chat with them

 

GoPro
Posts: 15,233

Re: Refund a bad battery?

[ New ]

@joshuas035, please contact our Support Team for further assistance. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.