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Sightseer
Posts: 1
Accepted Solution

Red lights wont go off after charging

I charged my GoPro session 5 and I unplugged it and now the red lights are still on. I tried plugging it back in and unplugged it again and they still won’t shut off. What should I do?

Accepted Solutions
GoPro
Posts: 7,603

Re: Red lights wont go off after charging

Hello @clangton

 

Are you able to power the camera on? If you are, try manually updating the camera and see if it clears the issue. You can follow this link for guide. Choose manual update and makes that you are using a recommended SD according to this list. Then, perform a factory reset for the camera. 

Let us know how it goes. 

 

Thanks, 
Marius

 

 

View solution in original post


All Replies
GoPro
Posts: 7,603

Re: Red lights wont go off after charging

Hello @clangton

 

Are you able to power the camera on? If you are, try manually updating the camera and see if it clears the issue. You can follow this link for guide. Choose manual update and makes that you are using a recommended SD according to this list. Then, perform a factory reset for the camera. 

Let us know how it goes. 

 

Thanks, 
Marius

 

 

Highlighted
Adventurer
Posts: 8,968

Re: Red lights wont go off after charging

Press back for 15 econds