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Tourist
Posts: 2
Accepted Solution

Red lights on

Hi, been charging my Hero session overnight ‘6 hours’

both red lights are on ‘not flashing’

seems to be completely frozen not responding to any inputs!

removed memory card , still the same ...

pls help its my second day on dream holiday !


Accepted Solutions
GoPro
Posts: 6,765

Re: Red lights on

Hello @faststoke0817

 

Sorry to hear about the situation. This is definitely not an experience that we would like you to have on your vacation. Does the camera give you a display screen when you press the back button? If it does, try doing a manual update on the camera by following this link. This would need access to a computer and an SD card adapter though. If the issues persists, our Support team will be able to assist you further. They can be reached through phone or chat here

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 6,765

Re: Red lights on

Hello @faststoke0817

 

Sorry to hear about the situation. This is definitely not an experience that we would like you to have on your vacation. Does the camera give you a display screen when you press the back button? If it does, try doing a manual update on the camera by following this link. This would need access to a computer and an SD card adapter though. If the issues persists, our Support team will be able to assist you further. They can be reached through phone or chat here

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Red lights on

Thank you for your response, ther’s Nothing on display screen & no response from both buttons.....it’s completely frozen , I’m in corsica with only my iPad .. tried the support chat it requires ‘case number ‘ what is it? I need to review my videos ((

GoPro
Posts: 6,765

Re: Red lights on

Hello @faststoke0817

 

Only if you have already contacted Support before that you'll have a case number. You should be able to proceed with chat anytime though. Has your camera been paired with your IPad before? If yes, there might be a chance that the IPad could still be connected to the camera so you can view your videos. 

 

Thanks, 
Marius