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Tourist
Posts: 1

Red light on front of Hero 9, will not turn on despite battery being fully charged

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I used my goPro about 5 times over the past 7 months since purchasing it last year in August, and last week I tried powering it on for update and it won't turn on. The red light at front is constant, and any attempts to hold power button to factory reset only cause the red light to go on again after turning off for 1 second. I tried taking the sim card out and it is still same result. I'm hoping for a replacement because it seems like a hardware problem, since I have not bump it or drop it. It is in perfect condition and this is just inconvienient. Also, the time it did turn on was when the device is extremely hot after leaving on charge, and when I attempt to update, the screen turns green and fizzels out, causing the red light to turn on again.

GoPro
Posts: 14,948

Re: Red light on front of Hero 9, will not turn on despite battery being fully charged

[ New ]

Sorry to hear you're experiencing issues with your GoPro, @galileo1234. Be sure to use a wall plug/adapter with 5V 2A output. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On 

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.