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Tourist
Posts: 4

Red and blue dot in video Hero 8

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Since a few days I get a red and/or blue dot / pixel in the video (not on the gopro screen) when I play the video's I make.

 

They sometimes move around just like it were lasers..

 

I use 4k 30fps, max iso 400, high bitrate.

 

Tried install the firmware: nothing

Tried factorty reset: nothing

 

I'm fed up with it. Already contacted gopro and suggested the things above. To no avail. Will return the gopro for another one unless someone has a definate solution.

Screenshot gopro.png
Hiker
Posts: 30

Re: Red and blue dot in video Hero 8

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That's pretty annoying, I'd be returning it for another one.   Could be a sensor fault and if you've tried the normal things not much more you can do.

 

I would be tempted to try it in different scenarios though, like outside , anything low light is not it's strong point.

Tourist
Posts: 4

Re: Red and blue dot in video Hero 8

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After contacting gopro the situaton has been resolved; it is likely a defect. This thread may be closed.

Hiker
Posts: 18

Re: Red and blue dot in video Hero 8

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I have same problem but i found red and blue dot on night lapse video
Pls tell me how to fix it. Thank you

Please check link below
https://youtu.be/dxWaWEEy4nE
GoPro
Posts: 20,785

Re: Red and blue dot in video Hero 8

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Hello @nawapong. Are these dots observed in other modes of recording or capture, too? Our Support team at https://gopro.com/help/ContactUs will walk you through troubleshooting steps. Visit the contact page and either initiate chat support or request a callback so you can get assisted as quickly as possible.

Sightseer
Posts: 1

Re: Red and blue dot in video Hero 8

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Im also having the same situation. In my case dots appear during display mode but when you are already capturing the picture or video recording it goes away. If you will review the video or picture you can again see the dot. At first i thought there was only one dot, but after thorough observation, i think there are two dots. 

 

Please help.

Tourist
Posts: 6

Re: Red and blue dot in video Hero 8

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did you send your camera back for RMA?

Tourist
Posts: 4

Re: Red and blue dot in video Hero 8

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yes

Tourist
Posts: 5

Re: Red and blue dot in video Hero 8

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I have the same! today i update my gopro hero 8 black with firmware 1.6v and now i got red dot on all 4k footage... what i can do?

i want get back firmware 1.5v there was no problems. 

 

only 4k footages have red dot hoo some times moving. 2.7k footages is ok.

Screenshot (6).png
GoPro
Posts: 15,249

Re: Red and blue dot in video Hero 8

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@modrisz34265, sorry to hear about the trouble. Does it happen to all footage recorded in 4K? What're the Protune settings used? Does it only occur to videos, what about photos?

Image quality issues in the camera can usually be resolved by re-flashing the firmware update. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

Tourist
Posts: 5

Re: Red and blue dot in video Hero 8

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today i tested 4 times and red dot occours when ISO MAX is 400 for all 4K footage.But when ISO MAX is 800 then is fine!

For all other video like 2.7K with ISO MAX 400 is ok.

abouth images i don't teste.

Nomad
Posts: 562

Re: Red and blue dot in video Hero 8

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Are you referring to the dots that appear at the end in the center at the top? Because that is called "lens flare", is normal, and is caused by directional light distribution at a given time...

20200402_214119.jpg
Nomad
Posts: 562

Re: Red and blue dot in video Hero 8

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Please see example of normal lens flare 

This effect is normal and occurs in different forms with most any camera

This is what it looks like with Hero 7 Silver

https://gopro.com/v/EDKLJwLEQD3mO

Nomad
Posts: 562

Re: Red and blue dot in video Hero 8

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https://gopro.com/v/vPpoZMM8g583M

Again

This is NORMAL, and cannot be fixed unless you change light or camera position

Tourist
Posts: 5

Re: Red and blue dot in video Hero 8

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no this is after firmware update! its red dot. not lens flire

Annotation 2020-04-03 031005.png
Tourist
Posts: 5

Re: Red and blue dot in video Hero 8

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it occours when i put eny 4K footage on ISO max 400

Tourist
Posts: 5

Re: Red and blue dot in video Hero 8

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this is outside 

Annotation 2020-04-03 033041.png