12-07-2019 01:18 AM
Since a few days I get a red and/or blue dot / pixel in the video (not on the gopro screen) when I play the video's I make.
They sometimes move around just like it were lasers..
I use 4k 30fps, max iso 400, high bitrate.
Tried install the firmware: nothing
Tried factorty reset: nothing
I'm fed up with it. Already contacted gopro and suggested the things above. To no avail. Will return the gopro for another one unless someone has a definate solution.
12-07-2019 03:02 AM
That's pretty annoying, I'd be returning it for another one. Could be a sensor fault and if you've tried the normal things not much more you can do.
I would be tempted to try it in different scenarios though, like outside , anything low light is not it's strong point.
12-29-2019 09:48 PM
Hello @nawapong. Are these dots observed in other modes of recording or capture, too? Our Support team at https://gopro.com/help/ContactUs will walk you through troubleshooting steps. Visit the contact page and either initiate chat support or request a callback so you can get assisted as quickly as possible.
12-30-2019 05:21 AM
Im also having the same situation. In my case dots appear during display mode but when you are already capturing the picture or video recording it goes away. If you will review the video or picture you can again see the dot. At first i thought there was only one dot, but after thorough observation, i think there are two dots.