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Tourist
Posts: 2

Recovering a lost GoPro Hero 5

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Hi,
Aprox 1 month a go I lost my GoPro Hero 5 Black in a crowdy bicycle and walkig path.
Though i have my phone number on the battery, no one called me.
Is there a way to locate the camera, if someone find and turned on?
I still have the purchase invoice.


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GoPro
Posts: 28,787

Re: Recovering a lost GoPro Hero 5

[ New ]

Hi @antonisd1

 

 

Sorry to hear about what happened. We do not have a way to locate lost/stolen GoPro items.

If you still have the box of the camera, the serial number should be listed there. You may also find the number in the version.txt file, located in the MISC folder on any SD card that has been used in the camera. 
Once you get the serial number you may contact our Support Team to have a case created and get the serial number logged. https://gopro.com/help/ContactUs
In case someone calls in and reports a camera with the same serial number, we could potentially let you know.

 

Thanks!

Ej

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All Replies
Highlighted
GoPro
Posts: 28,787

Re: Recovering a lost GoPro Hero 5

[ New ]

Hi @antonisd1

 

 

Sorry to hear about what happened. We do not have a way to locate lost/stolen GoPro items.

If you still have the box of the camera, the serial number should be listed there. You may also find the number in the version.txt file, located in the MISC folder on any SD card that has been used in the camera. 
Once you get the serial number you may contact our Support Team to have a case created and get the serial number logged. https://gopro.com/help/ContactUs
In case someone calls in and reports a camera with the same serial number, we could potentially let you know.

 

Thanks!

Ej