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Tourist
Posts: 1

Recover corrupted file

[ New ]

Hi

I am using Hero 4. Recently I went for my 1st scuba diving and used Hero4 under water. When i tried to download the video on to the studio the videos are unable to download says may be the video is curruopted. Please and solution 

Thank you

GoPro
Posts: 21,753

Re: Recover corrupted file

[ New ]

Hi @royaloasis64285

 

Please follow the steps listed on the link below, this should take care of the issue.  If you continue to experience any errors importing your footage into GoPro Studio, please reach us back via https://gopro.com/help/ContactUs.

 

https://gopro.com/help/articles/solutions_troubleshooting/Video-Fails-to-Import-into-GoPro-Studio

 

 

 

Thanks!

Ej

Tourist
Posts: 15

Re: Recover corrupted file

[ New ]

Hi,

Did the suggested steps worked for you? If not, you can try to repair the video with some third party repair tool like stellar phoenix video repair.

Hope you recover your video!!