Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-36836%22%20slang%3D%22en-US%22%3ERecover%20Last%20Update%20Information%20%2F%20Track%20Via%20GPS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36836%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Guys%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20dont%20know%20if%20this%20will%20reach%20GoPro%20management%20or%20maybe%20have%20an%20impact%20to%20help%20users%20out.%3C%2FP%3E%3CP%3EBut%20before%20i%20go%20ahead%20with%20this%20post%2C%20i%20would%20like%20to%20tell%20you%20guys%20my%20story.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELast%20Sunday%2C%20March%205%2C%202017%20at%201%3A00PM%26nbsp%3Bi%20parked%20my%20car%20near%20a%20food%20establishment%20in%20my%20area%20and%20left%20my%20Hero%205%20black%20inside.%3C%2FP%3E%3CP%3EThe%20day%20before%2C%20we%20had%20an%20awesome%20night%20and%20i%20was%20able%20to%20capture%20all%20the%20awesome%20moments%20with%20my%20GoPro.%3C%2FP%3E%3CP%3EUnfortunately%20my%20car%20was%20forcefully%20opened%20by%20an%20unidentified%20thief%20and%20all%20my%20stuff%20inside%20the%20car%20were%20stolen.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20far%20as%20i%20can%20recall%20manually%20updating%20your%20gopro%20requires%20the%20user%20enter%20the%20device%20serial%20number.%3C%2FP%3E%3CP%3EAnd%20the%20Hero%205%20Black%20does%20have%20GPS%20support%2C%20so%20with%20this%20i%20have%202%20questions%20to%20ask.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWould%20it%20be%20possible%20to%20send%20the%20UPDATE%20information%20on%20whoever%20updated%20the%20GoPro%20to%20the%20real%20owner%20since%20it%20was%20already%20reported%20as%20stolen%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWould%20it%20be%20possible%20to%20track%20the%20GoPro%20serial%20number%20if%20ever%20the%20thief%20turns%20on%20the%20GPS%20of%20the%20camera%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-36836%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-36838%22%20slang%3D%22en-US%22%3ERe%3A%20Recover%20Last%20Update%20Information%20%2F%20Track%20Via%20GPS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36838%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F6808%22%20target%3D%22_blank%22%3E%40ronnieryanpc%3C%2FA%3E%20-%20If%20you%20contact%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%2C%20you%20can%20give%20our%20agents%20the%20serial%20number%20for%20your%20camera.%20If%20the%20person%20who%20has%20it%20now%20contacts%20us%20regarding%20the%20camera%2C%20we'll%20see%20that%20it%20has%20been%20reported%20stolen%20and%20can%20try%20to%20get%20it%20back%20to%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EUnfortunately%2C%20there's%20no%20way%20for%20us%20to%20track%20the%20camera%20using%20GPS%20or%20any%20other%20means.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-36842%22%20slang%3D%22en-US%22%3ERe%3A%20Recover%20Last%20Update%20Information%20%2F%20Track%20Via%20GPS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36842%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97%22%20target%3D%22_blank%22%3E%40jefft%3C%2FA%3E%26nbsp%3BThank%20you%20for%20the%20quick%20response.%20By%20the%20way%2C%20i%20have%20already%20reported%20that%20my%20camera%20was%20stolen.%20If%20ever%20someone%20tries%20to%20update%20the%20device%2C%20will%20gopro%20inform%20me%3F%20Or%20should%20i%20contact%20the%20support%20team%20each%20time%20i%20want%20to%20know%20the%20status%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIn%20the%20future%20or%20maybe%20with%20an%20upcoming%20update%2C%20i%20hope%20GPS%20tracking%20will%20be%20implemented.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-36846%22%20slang%3D%22en-US%22%3ERe%3A%20Recover%20Last%20Update%20Information%20%2F%20Track%20Via%20GPS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36846%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20only%20have%20to%20notify%20the%20team%20once.%20A%20note%20will%20be%20added.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EUnfortunately%2C%20the%20only%20way%20we'll%20likely%20know%20that%20they%20have%20the%20camera%20is%20if%20they%20contact%20us%20and%20we%20pull%20up%20the%20info%20on%20the%20camera.%20The%20update%20process%20on%20the%20site%20is%20an%20automatic%20process%20that%20we%20aren't%20able%20to%20block.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Hiker
Posts: 49
Accepted Solution

Recover Last Update Information / Track Via GPS

Hi Guys,

 

I dont know if this will reach GoPro management or maybe have an impact to help users out.

But before i go ahead with this post, i would like to tell you guys my story.

 

Last Sunday, March 5, 2017 at 1:00PM i parked my car near a food establishment in my area and left my Hero 5 black inside.

The day before, we had an awesome night and i was able to capture all the awesome moments with my GoPro.

Unfortunately my car was forcefully opened by an unidentified thief and all my stuff inside the car were stolen.

 

As far as i can recall manually updating your gopro requires the user enter the device serial number.

And the Hero 5 Black does have GPS support, so with this i have 2 questions to ask.

 

Would it be possible to send the UPDATE information on whoever updated the GoPro to the real owner since it was already reported as stolen?

 

Would it be possible to track the GoPro serial number if ever the thief turns on the GPS of the camera?


Accepted Solutions
GoPro Community Manager
Posts: 5,862

Re: Recover Last Update Information / Track Via GPS

@ronnieryanpc - If you contact our Support team at https://gopro.com/help/PKBContactus, you can give our agents the serial number for your camera. If the person who has it now contacts us regarding the camera, we'll see that it has been reported stolen and can try to get it back to you.

 

Unfortunately, there's no way for us to track the camera using GPS or any other means.

 

Jeff

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,862

Re: Recover Last Update Information / Track Via GPS

@ronnieryanpc - If you contact our Support team at https://gopro.com/help/PKBContactus, you can give our agents the serial number for your camera. If the person who has it now contacts us regarding the camera, we'll see that it has been reported stolen and can try to get it back to you.

 

Unfortunately, there's no way for us to track the camera using GPS or any other means.

 

Jeff

Hiker
Posts: 49

Re: Recover Last Update Information / Track Via GPS

@jefft Thank you for the quick response. By the way, i have already reported that my camera was stolen. If ever someone tries to update the device, will gopro inform me? Or should i contact the support team each time i want to know the status?

 

In the future or maybe with an upcoming update, i hope GPS tracking will be implemented.

GoPro Community Manager
Posts: 5,862

Re: Recover Last Update Information / Track Via GPS

You only have to notify the team once. A note will be added. 

 

Unfortunately, the only way we'll likely know that they have the camera is if they contact us and we pull up the info on the camera. The update process on the site is an automatic process that we aren't able to block.