Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-364087%22%20slang%3D%22en-US%22%3ERecords%20for%20a%20few%20minutes%20then%20shuts%20off%20or%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364087%22%20slang%3D%22en-US%22%3EWill%20it%20record%20for%2020%20minutes%20then%20shutoff%20or%20will%20it%20record%20for%202%20minutes%20and%20shut%20off..%20I%20never%20know%20until%20I%20check.%3CBR%20%2F%3E%3CBR%20%2F%3EWhen%20I%20check%20it%20says%20%22repairing%20file%22%20before%20turning%20on..%20I%20have%20one%20of%20the%20memory%20cards%20listed%20on%20the%20website%20site..%20my%203plus%20is%20working%20perfectly%20so%20it%20isn't%20my%20phone.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-364087%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-364114%22%20slang%3D%22en-US%22%3ERe%3A%20Records%20for%20a%20few%20minutes%20then%20shuts%20off%20or%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364114%22%20slang%3D%22en-US%22%3EDownload%20the%20manual%20Update%20to%20your%20computer%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero7-white%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero7-white%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EExtract%20the%20UPDATE%20folder%20to%20your%20computer%3CBR%20%2F%3E%3CBR%20%2F%3EUsing%20a%20USB%2FSD%20adapter%2C%20insert%20your%20SD%20card%20into%20your%20computer%3CBR%20%2F%3E%3CBR%20%2F%3EFind%20the%20card%20and%20perform%20a%20FULL%20(not%20Quick)%20Format%3CBR%20%2F%3E%3CBR%20%2F%3EOnce%20done%2C%20copy%20the%20UPDATE%20folder%20(not%20UPDATE.zip)%20to%20the%20SD%20card%3CBR%20%2F%3E%3CBR%20%2F%3EEject%20the%20card%20and%20insert%20it%20into%20your%20camera%3CBR%20%2F%3E%3CBR%20%2F%3EPower%20the%20camera%20on%20using%20the%20side%20Mode%2FPower%20button%3CBR%20%2F%3E%3CBR%20%2F%3EOnce%20completed%2C%20go%20to%20Preferences%26gt%3BReset%20and%20Format%20the%20SD%20in%20the%20camera%3CBR%20%2F%3E%3CBR%20%2F%3EFactory%20Reset%20the%20camera%3A%20Preferences%26gt%3BReset%26gt%3BFactory%20Reset%3CBR%20%2F%3E%3CBR%20%2F%3Ethe%20camera%20should%20power%20off%20and%20back%20on.%20Wait%20about%20one%20minute%20(until%20the%20screen%20times%20out)%20and%20then%20wake%20the%20camera%20by%20pressing%20the%20rear%20LCD.%20Take%20some%20test%20shots.%20If%20the%20issue%20persist%2C%20you%20most%20likely%20need%20a%20replacement%20camera.%20You%20should%20return%20it%20to%20the%20store%20where%20you%20purchased%20it.%20If%20it%20was%20from%20GoPro.com%2C%20or%20if%20the%20return%20time%20has%20expired%20at%20the%20store%2C%20contact%20the%20GoPro%20Support%20Team%20via%20Chat%20or%20Phone.%20You%20can%20start%20a%20chat%20or%20get%20numbers%20to%20call%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-365201%22%20slang%3D%22en-US%22%3ERe%3A%20Records%20for%20a%20few%20minutes%20then%20shuts%20off%20or%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-365201%22%20slang%3D%22en-US%22%3EThe%20problem%20persists%20despite%20following%20all%20those%20instructions..%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-365203%22%20slang%3D%22en-US%22%3ERe%3A%20Records%20for%20a%20few%20minutes%20then%20shuts%20off%20or%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-365203%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20describes%2C%20vaguely%2C%20the%20experience%20I%20had%20with%20the%20first%20Hero%207%20Black%20I%20got.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%E2%80%99m%20now%20fairly%20certain%20that%20that%20unit%20had%20some%20sort%20of%20sensitivity%20to%20mechanical%20shock.%20And%20mechanical%20shock%20should%20be%20considered%20%E2%80%9Cde%20rigeur%E2%80%9D%20for%20an%20action%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyway%2C%20I%20requested%20a%20replacement%20and%20the%20symptom%20of%20frequent%20resets%20(and%20the%20ensuing%20%E2%80%9Crepairing%20file%E2%80%9D)%20have%20completely%20disappeared.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-365220%22%20slang%3D%22en-US%22%3ERe%3A%20Records%20for%20a%20few%20minutes%20then%20shuts%20off%20or%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-365220%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109549%22%20target%3D%22_blank%22%3E%40damieni8%3C%2FA%3E%2C%20thanks%20for%20going%20through%20the%20suggested%20troubleshooting%20steps.%26nbsp%3BIf%20the%20issue%20persists%2C%20our%20Support%20team%20will%20be%20able%20to%20assist%20you%20with%20the%20next%20steps.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E.%20Let%20them%20know%20about%20the%20steps%20already%20taken.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-365223%22%20slang%3D%22en-US%22%3ERe%3A%20Records%20for%20a%20few%20minutes%20then%20shuts%20off%20or%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-365223%22%20slang%3D%22en-US%22%3E%3CP%3EMost%20people%20have%20trouble%20with%20the%20hero%207%20black.%20It%20has%20these%20same%20problems%20you're%20mentioning.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Records for a few minutes then shuts off or freezes

Will it record for 20 minutes then shutoff or will it record for 2 minutes and shut off.. I never know until I check.

When I check it says "repairing file" before turning on.. I have one of the memory cards listed on the website site.. my 3plus is working perfectly so it isn't my phone.
Explorer
Posts: 11,721

Re: Records for a few minutes then shuts off or freezes

Download the manual Update to your computer https://gopro.com/en/us/update/hero7-white

Extract the UPDATE folder to your computer

Using a USB/SD adapter, insert your SD card into your computer

Find the card and perform a FULL (not Quick) Format

Once done, copy the UPDATE folder (not UPDATE.zip) to the SD card

Eject the card and insert it into your camera

Power the camera on using the side Mode/Power button

Once completed, go to Preferences>Reset and Format the SD in the camera

Factory Reset the camera: Preferences>Reset>Factory Reset

the camera should power off and back on. Wait about one minute (until the screen times out) and then wake the camera by pressing the rear LCD. Take some test shots. If the issue persist, you most likely need a replacement camera. You should return it to the store where you purchased it. If it was from GoPro.com, or if the return time has expired at the store, contact the GoPro Support Team via Chat or Phone. You can start a chat or get numbers to call here https://gopro.com/help/ContactUs
Sightseer
Posts: 2

Re: Records for a few minutes then shuts off or freezes

The problem persists despite following all those instructions..
Tourist
Posts: 4

Re: Records for a few minutes then shuts off or freezes

This describes, vaguely, the experience I had with the first Hero 7 Black I got.

 

I’m now fairly certain that that unit had some sort of sensitivity to mechanical shock. And mechanical shock should be considered “de rigeur” for an action camera.

 

Anyway, I requested a replacement and the symptom of frequent resets (and the ensuing “repairing file”) have completely disappeared.

GoPro
Posts: 2,903

Re: Records for a few minutes then shuts off or freezes

@damieni8, thanks for going through the suggested troubleshooting steps. If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Let them know about the steps already taken.

Tourist
Posts: 36

Re: Records for a few minutes then shuts off or freezes

Most people have trouble with the hero 7 black. It has these same problems you're mentioning.