07-16-2019 08:03 PM
When I check it says "repairing file" before turning on.. I have one of the memory cards listed on the website site.. my 3plus is working perfectly so it isn't my phone.
07-16-2019 11:33 PM
Extract the UPDATE folder to your computer
Using a USB/SD adapter, insert your SD card into your computer
Find the card and perform a FULL (not Quick) Format
Once done, copy the UPDATE folder (not UPDATE.zip) to the SD card
Eject the card and insert it into your camera
Power the camera on using the side Mode/Power button
Once completed, go to Preferences>Reset and Format the SD in the camera
Factory Reset the camera: Preferences>Reset>Factory Reset
the camera should power off and back on. Wait about one minute (until the screen times out) and then wake the camera by pressing the rear LCD. Take some test shots. If the issue persist, you most likely need a replacement camera. You should return it to the store where you purchased it. If it was from GoPro.com, or if the return time has expired at the store, contact the GoPro Support Team via Chat or Phone. You can start a chat or get numbers to call here https://gopro.com/help/ContactUs
07-19-2019 03:53 PM
This describes, vaguely, the experience I had with the first Hero 7 Black I got.
I’m now fairly certain that that unit had some sort of sensitivity to mechanical shock. And mechanical shock should be considered “de rigeur” for an action camera.
Anyway, I requested a replacement and the symptom of frequent resets (and the ensuing “repairing file”) have completely disappeared.
07-19-2019 04:46 PM