03-21-2019 01:40 AM
This is how a return works and what you need to do:
Have all your paperwork handy and prepaired take a photo of your Original Reciept if on paper, On line, gift reciept.
Call do not chat CALL, gopro will ask you a series of questions they will then on line send you the URL link and then make a decision, with an RMA within minutes or tell you they will contact you again in a few days. If they say they have to contact you in a few days.
You DOn;t Send in any reciepts, you then pack up the camera for replacement. you can remove EVEYRTHING and tgey will replace the whole camera Only, so it is your full responsability to take out hte SDXC card, good luck
03-21-2019 01:46 AM
Just a note on receipts. It has to be a receipt from the camera's original purchase. In other words, someone can't buy the camera and then sell it to you and give you a receipt. Only the initial receipt is valid. Second hand receipts are not.