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Sightseer
Posts: 1

Rear touch screen gone black

[ New ]

I have a basic Hero 2018 - the rear touch screen has gone black. Is in warranty but am hoping i can fix myself. Can anyone help. I have connected to my laptop and updated. Turned off and on. Removed and refitted sd card. Am out of ideas


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GoPro Community Manager
Posts: 7,797

Re: Rear touch screen gone black

[ New ]

@noblecreek64006 - If you want to check on this yourself, the best step to take is to do a manual update on the camera's firmware. Instructions on how to do that are at https://gopro.com/en/us/update/hero-2018.

 

If that doesn't work though, our team at https://gopro.com/help/ContactUs will be glad to help.

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GoPro Community Manager
Posts: 7,797

Re: Rear touch screen gone black

[ New ]

@noblecreek64006 - If you want to check on this yourself, the best step to take is to do a manual update on the camera's firmware. Instructions on how to do that are at https://gopro.com/en/us/update/hero-2018.

 

If that doesn't work though, our team at https://gopro.com/help/ContactUs will be glad to help.