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Tourist
Posts: 1

Rear screen cracked due to heat

[ New ]

I had my GoPro hero 9 black in my car and was checking out the horizon leveling features and such... went out to eat with my wife and came back to my car to see that my battery went dead as well as rear screen had crack... hopefully GoPro stands behind their product. I've had it about 2 months. Never dropped. It spends most its life in the media mod...

 

Come on GoPro don't let me down..

 

 

 

Dissappointed 


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GoPro
Posts: 16,038

Re: Rear screen cracked due to heat

[ New ]

@grumpydos, we want to look at what happened to see how we can help. Please contact our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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Nomad
Posts: 170

Re: Rear screen cracked due to heat

[ New ]

Did you have the subscription? If so, then you are entitled to get a replacement camera on returning the one you have now.

I'm not an GP employee so please wait for the official statement of GP. 

GoPro
Posts: 16,038

Re: Rear screen cracked due to heat

[ New ]

@grumpydos, we want to look at what happened to see how we can help. Please contact our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.