05-09-2021 09:08 PM
Rear Screen turns black while in use[ New ]
Rear touchscreen turns black and unusable when trying to change settings or recording mode. I have to power gopro off and back on so the screen will work, but even then it will still go black shortly after pressing record more often than not. Changing settings and record modes becomes difficult when I can't see what's on the screen.
05-10-2021 10:35 AM
Re: Rear Screen turns black while in use[ New ]
See if re-flashing the software will help.
Please follow the manual update steps on https://gopro.com/en/us/update/hero9-black
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.