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Sightseer
Posts: 1

Rear Screen turns black while in use

[ New ]

Rear touchscreen turns black and unusable when trying to change settings or recording mode. I have to power gopro off and back on so the screen will work, but even then it will still go black shortly after pressing record more often than not. Changing settings and record modes becomes difficult when I can't see what's on the screen.

GoPro
Posts: 29,576

Re: Rear Screen turns black while in use

[ New ]

Hi @avlarios

 

See if re-flashing the software will help.

Please follow the manual update steps on https://gopro.com/en/us/update/hero9-black

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej