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GoPro
Posts: 17,313

Re: locked up

Hi @spirybeach22184

 

What camera/SD card are you using?

When you say the screen is locked, is it just unresponsive or totally blank?

If you haven't yet, please try re-flashing the software. https://gopro.com/en/us/update

Let us know how it goes.

 

Thanks!

Ej

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Tourist
Posts: 4

Re: locked up

I am using the Hero 8 Black with a Sandisk Extreme 128gb card.  The screen stays black. I try to shut it off and the screen comes up with a blurred photo of wherever the camera was aimed. It does this with or without the card in it. I can't shut it down and when the photos appear the screen is unresponsive. I can't flash it using the app because the wifi is not recognized. Kind of out of ideas.

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GoPro
Posts: 6,097

Re: locked up

Please try to install new camera firmware manually @spirybeach22184

 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Visit that website then follow manual firmware update instruction. 

 

 

-jay

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Tourist
Posts: 4

Re: locked up

No go. I downloaded the sotware and followed your instructions exactly but the new ROM won't load.  When I put the battery in the red light flashes like it's locked into a timelapse mode or something but I can't kill that process. About time to throw this thing overboard.

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GoPro
Posts: 6,097

Re: locked up

How do you turn on your camera? @spirybeach22184

 

 

-Jay

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Tourist
Posts: 4

Re: locked up

It really doesn't matter how I try to start it the results are the same. I have used the side "power" button alone, that button and the top button at the same time or just insert battery the results are always the same.

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GoPro
Posts: 8,327

Re: locked up

@spirybeach22184, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.