01-06-2019 01:31 PM
Hello @cosetter23257. Yours is a HERO camera. We have removed part of the serial number for security purposes. Try the following steps :
- Visit https://gopro.com/update .
- Select the correct camera model (look for HERO 2014).
- On the next page, select "Update your camera manually" under "Other Ways to Update."
- Put in your camera serial number and the email address associated with your GoPro account.
- Proceed with "Next Step" should you need to manually update the camera.
We hope this helps. Best regards!