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GoPro
Posts: 17,460

Re: I LOSE MY PICTURE AND VIDEOS I HAVE GO PRO 5

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Hello @tono97

 

Sorry about that. Let us help. Is this a recent experience you have with the HERO5 camera? Which camera model do you have - HERO5 Black, or HERO5 Session? If you have the former, are you not able to see your pictures and videos on the screen? What do you get when you insert the SD card directly into your computer through an SD card adapter? Also, which SD card are you using? Is it one of the recommended cards on this list? It would help if you can provide more information about the issue so we can assist better. 

 

Best regards, 
Marius


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GoPro
Posts: 17,460

Re: I LOSE MY PICTURE AND VIDEOS I HAVE GO PRO 5

[ New ]

Thank you for posting back, @tono97. It seems that your SD card is not among the recommended ones. Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. It would be best to reach out to the SD card manufacturer to further troubleshoot the SD card.

 

Please let us know if there are other questions or concerns. 

 

Best regards, 

Marius

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Tourist
Posts: 2

Re: I LOSE MY PICTURE AND VIDEOS I HAVE GO PRO 5

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I HAVE SAMSUNG 128 EVO

GoPro
Posts: 17,460

Re: I LOSE MY PICTURE AND VIDEOS I HAVE GO PRO 5

[ New ]

Thank you for posting back, @tono97. It seems that your SD card is not among the recommended ones. Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. It would be best to reach out to the SD card manufacturer to further troubleshoot the SD card.

 

Please let us know if there are other questions or concerns. 

 

Best regards, 

Marius