Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 42

Re: Duplicate of 08880306 | HERO9 Black || Replacement Camera Lens Issue

[ New ]
I've already raised the following issue two weeks ago, but you haven't explained and answered anything about the exchange yet.
Did you forget my case? Or did you delete it from your memory or customer support list?
I sent an email about my issue to the technical support team in the morning.

I ask GoPro Inc. again. Does the US headquarters know about poor service for customers?
Is there a proper monitoring of customer inconvenience?
I just hope you don't take it lightly.
It's been about 50 days since I purchased it on the official website on November 22, but I still have defective products and I can't use them. I I raised the issue of device defects and are now waiting for a third exchange.

Everyone should be aware of this serious situation.
Before someone decides to buy the GoPro Hero9 Black.

And I am waiting for the technical support team's reply today.

Thank you.