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Hiker
Posts: 40

Random Restarts with GoPro 7 Black v1.8

I was praying that this update would be the update that'll fix all my issues. In fact it does not fix my issues.

https://youtu.be/uQ105jUVj1w


External battery I'm using is refuel 9 hour.

This fix does not fix my problems and I still have to use my camera with out it's battery as us main source
Highlighted
GoPro
Posts: 8,205

Re: Random Restarts with GoPro 7 Black v1.8

Hello @bikemivie. Does the camera behave in the same way when the original battery is used? Do you observe the same thing when the camera is instead connected to a different power source with the recommended output of 5V, 1-2A? Is the setup using the charging cable that came with the camera? 

 

How was the update done? If not manually, we recommend that a manual update be done to get rid of any possible error with the current installation. The instructions under manual update here will walk you through the process. Let us know how it goes. Thanks!

Hiker
Posts: 40

Re: Random Restarts with GoPro 7 Black v1.8

I did the update manually just now,

 

the power output is 
• USB-C Output: 5V DC, 1.2A (6W)

 

I have a question did you look at the video I sent?

 

 

There is no cable

 

The issue does not happen when only using the battery from GoPro.

 

I am using the refuel product. 

 

I am also using a external which outputs at 2A and 5 volts.using a ANKER POWERLINE+ USB 3 C cable.

 

 

Same issue.

 

So no, it did not fix it

Hiker
Posts: 40

Re: Random Restarts with GoPro 7 Black v1.8

This is after the manual update

 

 

https://www.youtube.com/watch?v=MxSaufdQdUo

Just MANUALLY updated to the latest version 1.8 and was hoping it would have solved this. No. It still does it. Go Pro 7 Black DOES NOT WORK WITH AN EXTERNAL BATTERY WHILE INTERNAL IS IN.
GoPro
Posts: 10,213

Re: Random Restarts with GoPro 7 Black v1.8

Hi @bikemivie

 

Thanks for trying the manual update. Have you tried switching SD cards?

 

Given that the issue only happens when the camera is connected to the external power source, the issue can be triggered by the third party device.

You may want to try checking with their support team as well.

 

Regards,

Ej

Hiker
Posts: 40

Re: Random Restarts with GoPro 7 Black v1.8

It happens with any EXTERNAL battery. My card is there recommended one and it happens with other.


This is not an isolated issue. It is happening with others there is a 300 post thread. We all can't be experiencing this by chance.