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%3CLINGO-SUB%20id%3D%22lingo-sub-337227%22%20slang%3D%22en-US%22%3ERMA%20SD%20CARD%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337227%22%20slang%3D%22en-US%22%3EHey%2C%20my%20Go%20Pro%20black%20Hero%205%20have%20SD%20Card%20error.%20I%20have%20tried%20to%20open%20it%20and%20readjust%20the%20card%20and%20also%20tried%20with%20different%20sd%20cards.%20All%20the%20videos%20and%20pictures%20got%20saved%20with%20weird%20color%20lines%2C%20they%20are%20all%20unusable.%20I%20would%20like%20to%20do%20an%20RMA.%20Can%20you%20open%20a%20case%20for%20me.%3CBR%20%2F%3E%3CBR%20%2F%3E%2FLesly.valencia%40outlook.com%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-337227%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337230%22%20slang%3D%22en-US%22%3ERe%3A%20RMA%20SD%20CARD%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337230%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F100927%22%20target%3D%22_blank%22%3E%40foggybeach35887%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20haven't%20already%20please%20go%20over%20the%20steps%20on%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FNO-SD-or-SD-ERR-on-Camera-s-LCD%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ENO%26nbsp%3BSD%26nbsp%3Bor%26nbsp%3BSD%26nbsp%3BERR%20on%20Camera's%20LCD%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3EShould%20it%20still%20be%20the%20same%2C%20our%20Support%20Team%20can%20help%20you%20ove%20forward%20with%20this%20concern.%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

RMA SD CARD

Hey, my Go Pro black Hero 5 have SD Card error. I have tried to open it and readjust the card and also tried with different sd cards. All the videos and pictures got saved with weird color lines, they are all unusable. I would like to do an RMA. Can you open a case for me.

/Lesly.valencia@outlook.com
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GoPro
Posts: 9,584

Re: RMA SD CARD

Hi @foggybeach35887

 

If you haven't already please go over the steps on NO SD or SD ERR on Camera's LCD.

Should it still be the same, our Support Team can help you ove forward with this concern.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej