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Tourist
Posts: 6

RMA - RMA#: RMA-AU5487

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I have retuned my camera on the 7th December 2020 , still no news on replacement from RMA , or when i will get a replacement 

 

This is PATHETIC service.  and i pay for premuioim support what a lot og crap!

 

 

GoPro
Posts: 18,799

Re: RMA - RMA#: RMA-AU5487

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Sorry to hear about that, @harryaus. It would be best to continue working with Support regarding this matter. They will be able to provide you updates on the most recent status of the order. Thanks!

Tourist
Posts: 6

Re: RMA - RMA#: RMA-AU5487

[ New ]

@mariust5346  , i have raised two different support tickets , and no closer to any ETA. i am about to lauch a police event of theft ..... 

Tourist
Posts: 6

Re: RMA - RMA#: RMA-AU5487

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And there it dies , another no reply.
GoPro
Posts: 25,303

Re: RMA - RMA#: RMA-AU5487

[ New ]

Hi @harryaus

 

Sorry for any trouble caused.

We see the request logged in the queue. Support will be reaching out to you soon.

 

We see that the order is still on the system.

It will ship out once completed.

 

Thanks!

Ej