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Tourist
Posts: 3
Accepted Solution

RMA Number issue

All I want is an RMA number,,why on earth is that difficult to get it from GoPro?

The chat session doesn't work at all and I have been put on hold 1 hour and 25 minutes ago (So far).

Is there an email address I can reach out to?

Thanks!


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: RMA Number issue

Hi @rapidflame21884,

 

In order to get an RMA you will need to get in contact with our support team, as they will need to figure out what the issue is and if it is in warranty. I understand this can be frustrating due to the high volumes so I would recommend giving our Support team a call when they open:

 

Available Monday – Friday, 6:00am – 6:00pm, Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm

Phone: (855) 635 3578

 

If you are having a specific problem you can post here and the community might know the answer and be able to help!

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: RMA Number issue

Hi @rapidflame21884,

 

In order to get an RMA you will need to get in contact with our support team, as they will need to figure out what the issue is and if it is in warranty. I understand this can be frustrating due to the high volumes so I would recommend giving our Support team a call when they open:

 

Available Monday – Friday, 6:00am – 6:00pm, Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm

Phone: (855) 635 3578

 

If you are having a specific problem you can post here and the community might know the answer and be able to help!

 

Best,

Ryan