RESET CAMERA PASSWORD HERO SESSION

[moshiko8]

HELLO

I REPLACED MY PHONE AND I FORGOT THE CAMERA PASSWORD. I RESET THE WIFI PASSWORD BUT ON THE APP I DON'T KNOW WHAT TO ENTER WHEN I ASKED TO ENTER THE CAMERA PASWORD. (I ALREADY TRIED GOPROHERO)

[aragon1006]

Hi @moshiko8

Please go over the steps on Reset Wi-Fi Name and Password

Once done, proceed with the pairing process.

Thanks!
Ej

[moshiko8]

Thanks for the reply
I did the wifi reset but i can't log in to my account on the app because i need the camera password.
I added a photo that explains the problem

[danielr15]

Did you press the rear Mode button until the reset option came up?
Repeat this.

Make sure you have deleted any instance of the camera from your Wi-Fi and Bluetooth on your phone.

You then have to put the camera in pairing mode.
Pick up your camera:
Press the "Info/Wireless" button to turn on the display.
Press the "Info/Wireless" button again to cycle to APP, then press the "Shutter/Select" button to select it.
On the device, complete these steps:
Tap "Continue."
Enter the PIN displayed on your camera status screen, then tap "Pair."

If done correctly, the camera will display the PIN on the LCD screen and you should be able to pair without issues.

[moshiko8]

I already reset the wifi.
The problem is the camera password. I put the pair number in the app and look at the picture that i add here

[aragon1006]

Hello @moshiko8

If the camera is still prompting for the password, the reset may have not completed successfully.

Please try it again.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

Thanks!

Ej

[sunnyvista55651]

ho lo stesso problema. dopo molti tentativi di reeet mom ho ancora risolto.
Nom posso utilizzare l'app